Order tracking

Enter the tracking number you received in your shipping email.

Tracking opens in a new tab, on an external service.

Where is my tracking number?

In the shipping confirmation email you receive when your order leaves the warehouse. That email also includes a direct link to your order status.

Tracking shows no updates

It can take a few hours to activate. If it still hasn't updated after 48 hours, write to us from the contact page with your order number.

My order is late or hasn't arrived

If the timeframe stated in the shipping policy has passed, contact us: we'll locate the parcel and, if it has been lost, we'll resend it or refund you.